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The AI Personalization Trap CX Leaders Must Avoid ->CX Today | More info at BigEarthData.ai | #AI

The AI Personalization Trap CX Leaders Must AvoidPersonalized customer experience is no longer just about using the right data to deliver a better message. As AI becomes embedded across customer journeys, contact centers, marketing workflows, and digital channels, CX leaders are facing a more difficult question: when should AI be allowed to act? That question sits at the heart of this CX Today conversation with Nicole Willing, Kristen Zhou, VP of Product at Treasure AI, and Guy Bourgault, Head of Agentic Systems at Concentrix, exploring why AI-powered personalization creates new risks around consent, governance, data access and customer trust. For Zhou, the biggest shift is that consent can no longer be treated as a static checkbox. AI systems are now capable of inferring preferences, observing behavior, enriching profiles and recommending actions based on signals customers may not have explicitly shared. That means enterprises need clearer permission structures, stronger guardrails and a more thoughtful way to decide where human oversight is required. “In the last 12 months we have moved from asking, do we have consent, to asking, should AI be allowed to take the action?” Bourgault agrees that customer preferences are becoming more dynamic. Rather than simply capturing a preference and storing it in a customer relationship...www.cxtoday.com

Global markets trade positive as tech rally eases artificial intelligence selloff concerns ->Anadolu Agency | More info at BigEarthData.ai | #Tech #ArtificialIntelligence

Global markets trade positive as tech rally eases artificial intelligence selloff concernswww.aa.com.tr

Communities Fear the Toll of Data Centers Built to Handle Astronomical Growth of Artificial Intelligence ->New York State Bar Association | More info at BigEarthData.ai | #Data #ArtificialIntelligence

Communities Fear the Toll of Data Centers Built to Handle Astronomical Growth of Artificial Intelligence7.30.2026 By Rebecca Melnitsky Activists and residents are questioning whether the construction of data centers to power artificial intelligence will make the cost of utilities spiral out of control. The New York State Bar Association hosted a seminar to discuss these concerns and Gov. Kathy Hochul’s executive order placing a one-year moratorium on new data centers. The panelists were: Amanda Garcia, senior attorney and data center project leader at the Southern Environmental Law Center. Raya Salter, adjunct professor at Cardozo School of Law and founder and director of the Energy Justice Law and Policy Center. Nayyirah Shariff, director of Flint Rising, a coalition of Flint, Michigan, residents that formed in response to the city’s water crisis. Chandra Taylor-Sawyer, senior attorney and environmental justice initiative leader at the Southern Environmental Law Center, led the discussion. “So, the first concern that I hear about every day is transparency,” Garcia said. “Just knowing the scale of the data center project, how much water and power it is going to use, where those resources are going to come from, and what potential effects they may have on the community that lives nearby… The biggest concerns we hear about are energy affordability – how is...nysba.org

AI-generated inferences to overtake data leaks as top privacy risk by 2029 ->Communications Today | More info at BigEarthData.ai | #Inference #ArtificialIntelligence #Privacy #DataLeak

AI-generated inferences to overtake data leaks as top privacy risk by 2029By 2029, most privacy incidents will result not from the direct exposure of personally identifiable information (PII), but from AI-generated inferences about individuals, according to Gartner, Inc., a business and technology insights company. “There is a fundamental shift underway from data exposure to insight exposure,” said Bart Willemsen, VP Analyst at Gartner. “Organizations have historically focused on protecting raw personal data, but AI can now reconstruct deeply personal insights without ever breaching traditional data controls. Privacy risks are increasingly emerging from what AI algorithms infer about individuals rather than what data is directly exposed.” As organizations reduce the amount of personal data they store due to regulatory and cost pressures, threat actors’ access to AI now lets them perform inference-based attacks. Advances in GenAI and machine learning (ML) are enabling the extraction of sensitive attributes, such as health conditions or behavioral patterns, from seemingly innocuous, anonymized or aggregated data. “Organizations that continue to treat privacy solely as a data protection challenge will be increasingly vulnerable to privacy incidents driven by AI-generated inferences.” – Bart Willemsen, VP Analyst at Gartner Inference-based risks are reshaping privacy strategies “Inference attacks are particularly dangerous because they often evade conventional detection mechanisms,” said Willemsen. “Individuals...www.communicationstoday.co.in

BP puts its North Sea operations up for sale ->EnergyWatch | More info at BigEarthData.ai

Beyond the screenshot: Why you should verify what you see ->WeLiveSecurity | More info at BigEarthData.ai

Beyond the screenshot: Why you should verify what you seeSomeone sends you a screenshot showing that a payment has gone through. It carries the right logo, amount, timestamp and transaction status. Yet the money never arrives. What passes for proof today can generally be very different from just a few years ago. Screenshots, often commonly treated as a convenient record of a payment, message or online conversation, are hard to take at face value. To be sure, they have always been open to manipulation, but generative AI and other readily available tools have made convincing fabrications even quicker and easier to produce. Everything from bank transfers and bookings to social media posts and corporate chats can be easily created to order. That’s bad news for consumers already facing a massive surge in digital fraud, as well as possibly for companies exposed to financial, regulatory and reputational risk. As digital evidence gets easier to fake, individuals and even organizations need to reconsider what they accept as proof. Why screenshot aren’t proof on their own A screenshot is ultimately just an image of what appeared on a screen. It may provide useful context, but it doesn’t provide reliable information about who created it or whether the underlying transaction or conversation is...www.welivesecurity.com

FCC robot ruling shines a spotlight on U.S. policy; how next-gen AI can help warehousing ->The Robot Report | More info at BigEarthData.ai | #Robot #AI #ArtificialIntelligence

FCC robot ruling shines a spotlight on U.S. policy; how next-gen AI can help warehousingIn Episode 255 of The Robot Report Podcast, we talk with Derik Pridmore, co-founder and CEO of OSARO. Pridmore breaks down how warehouse robotics has evolved from limited perception systems to adaptable AI-driven automation. He also shares why hardware-agnostic design, continuous learning, and real-world monitoring matter more than flashy demos — and why the biggest breakthroughs in robotics still depend on balancing specificity, reliability, and safety. Pridmore co-founded OSARO in 2015 to specialize in AI software for industrial automation. The company offers integrated perception and control software for industrial-scale robotic deployment. He has more than a decade of investment experience, including roles at Founders Fund and Arda Capital Management. Pridmore has invested in DeepMind and Clarifai. Show timeline 4:51 – News of the week 35:46 – Derik Pridmore, co-founder and CEO of OSARO News of the week Experts react to FCC limits on U.S. imports of new humanoid and mobile robots Sponsors Thanks to our sponsors who make this content possible. Every growing Postgres database eventually hits a wall. Queries slow down, dashboards lag, and teams consider adding a second database. Tiger Data, creators of TimescaleDB, extend Postgres with time-series primitives, columnar storage, and automatic partitioning so your queries stay...www.therobotreport.com

Inside the Meltdown of a Wunderkind's A.I. Hedge Fund ->New York Times | More info at BigEarthData.ai | #AI

Is AI Reasoning Right for the Wrong Reasons? ->Quanta Magazine | More info at BigEarthData.ai | #AI

Is AI Reasoning Right for the Wrong Reasons?I’ll just say it: What the hell is going on with AI “reasoning”? Sorry for the air quotes. That punctuational side-eye was more common in 2024, when the specially trained cousins of LLMs now known as “large reasoning models,” or LRMs, were still new. Nowadays it may seem downright churlish, though, given that a “general-purpose reasoning model” from OpenAI solved a famous open mathematical research problem in one shot in May 2026. Still, I’m not sure how else to acknowledge my intellectual whiplash over the scientific interpretation of what these AI systems are actually doing. Reasoning comes in many technically defined forms, but the basic procedure is easily recognizable: arriving at a sound conclusion by linking together intermediate steps that logically follow from each other. We do this with thoughts; LRMs use so-called chains of thought, a term of art for the streams of synthetic text that the models emit before arriving at an answer to a complex query. One minute, the idea that AI could reason via these chains was being prominently and credibly critiqued (by a team of researchers from Apple) as an “Illusion of Thinking” subject to “complete accuracy collapse” under surprisingly simple conditions. The next minute,...www.quantamagazine.org

Cheap gas won't save Trump, now at a new all-time approval low ->Strength in Numbers | More info at BigEarthData.ai

Cheap gas won't save Trump, now at a new all-time approval lowThis post is free to read, but if you want to support my independent data-driven political journalism and get premium posts like these sent to your inbox 2x a week, become a paying subscriber to Strength In Numbers today. Members also get early access to data products, a private community on Discord for our political data nerds, and an ad-free newsletter experience. From time to time, Strength In Numbers accepts sponsors for free posts sent out to all readers (never paywalled articles). These funds help pay for things like data acquisition, subscriber churn, and staff members, including people who help with the podcast and survey research. This post contains one such sponsorship, clearly denoted after the introductory portion of the article. After several new polls dropped this week, Donald Trump just hit the lowest approval rating of his presidency. Worse than that, he hit a new low two days in a row (and counting). Our own average over at FiftyPlusOne has the president around 36% approve, and 61% disapprove — a net score of −25. This is a historically bad rating for a president at this point in his term. It’s even worse than Biden’s rating at this point in...www.gelliottmorris.com

Big CX News from RingCentral, NiCE, Microsoft, Uber & Meta ->CX Today | More info at BigEarthData.ai

Big CX News from RingCentral, NiCE, Microsoft, Uber & MetaFrom an expanded RingCentral and NiCE partnership to Microsoft’s fresh agents-as-a-service play, here are extracts from this week’s most popular news stories. Can RingCentral and NiCE Finally Unite UCaaS and CCaaS? RingCentral has renewed its ability to market and sell RingCentral Contact Center, powered by NiCE CXone, for another year. In addition, NiCE will resell RingCentral’s RingEX UCaaS platform under a new multi-year agreement. As enterprises increasingly demand employee communications and customer experience technologies that work more closely together, this could be a significant move for both vendors. Blair Pleasant, President and Principal Analyst at COMMfusion, summed up that demand in a LinkedIn post, where she wrote: “Finally!!! NiCE knows that some customers want a fully-integrated #UCaaS + #CCaaS or #CX solution, and it’s a checklist item on some RFPs.” Indeed, NiCE has long been one of the dominant enterprise CCaaS players but has lacked a fully-fledged UCaaS offering alongside CXone. RingCentral, meanwhile, has sought to expand its relevance in larger enterprise CX deployments. The expanded deal gives both companies a more compelling answer for buyers looking to procure the two together (Read more…). From SaaS to Agents-as-a-Service: Microsoft’s Aims to Redefine the CX Tech Stack With consumption-based billing and...www.cxtoday.com

The positive impact of artificial intelligence on medicine ->Real Academia Europea de Doctores | More info at BigEarthData.ai | #ArtificialIntelligence

Congress Moves Forward on Two Food Labeling Bills ->Civil Eats | More info at BigEarthData.ai | #Food

Congress Moves Forward on Two Food Labeling BillsTwo Senate Democrats yesterday introduced the Food Labeling Modernization Act (FLMA) of 2026, which would require warning labels for foods high in added sugar, sodium, and saturated fats, among other reforms to front-of-package labeling. The bill is sponsored by Senators Cory Booker (D-New Jersey), a member of the Senate Agriculture Committee, and Richard Blumenthal (D-Connecticut). The FLMA was originally introduced in 2013 and has been reintroduced several times over the past 13 years. Each variation includes slight modifications to what food manufacturers would have to include on packaging. Similar to previous versions, the latest proposal directs the Health Secretary to update the mandatory front-of-pack labeling system. It also requires warning labels if an item includes non-nutritive sweeteners. At the end of the Biden administration, the Food and Drug Administration proposed a new front-of-package labeling scheme that would require a new nutrition facts box, an effort to help consumers know whether an item was high or low in added sugar, sodium and saturated fat. Consumer groups have generally supported this model, which differs from the industry-backed “Facts Up Front” label that does not show whether a product is high in nutrients of concern. Health Secretary Robert F. Kennedy Jr. has said...civileats.com

Tim Cook sees Apple's hybrid AI strategy as a 'competitive weapon' ->CNBC | More info at BigEarthData.ai | #AI

Knoxville scrambles after losing two major warming centers ->MSN News | More info at BigEarthData.ai

US appeals court rejects de la Torre lawsuit against Senate committee over subpoena and contempt ->Mezha | More info at BigEarthData.ai

US appeals court rejects de la Torre lawsuit against Senate committee over subpoena and contemptOn July 31, a federal appellate court in the United States ruled that the former chief executive officer of Steward Health Care cannot sue the members of the Senate committee for the subpoena to testify in 2024 and for his criminal contempt after failing to appear. A three-judge panel of the U.S. Court of Appeals for the District of Columbia Circuit left in place the ruling dismissing the suit filed by Ralph de la Torre a few days after the Senate unanimously in September 2024 found him in contempt for his failure to appear at a hearing. De la Torre sued nearly all the members of the Senate Committee on Health, Education, Labor, and Pensions, arguing that his subpoena to testify during the hearings was unconstitutional because he invoked his Fifth Amendment right not to testify. Dr. de la Torre contends that the Speech or Debate Clause does not bar this suit. – Patricia Millett According to Judge Patricia Millett, his arguments were unfounded, and the claims could not overcome the constitutional immunity of lawmakers for actions in Congress. In short, invoking the words “Fifth Amendment” in response to a lawful subpoena is not the magic card Dr. de la...mezha.net

Think tank sees batteries "setting power price more often than gas" ->EnergyWatch | More info at BigEarthData.ai | #RenewableEnergy #Batteries

UK reports rise in cyclospora cases, connected to travel to Mexico ->Outbreak News Today | More info at BigEarthData.ai | #Cyclospora #Health

Trump Live Updates: Camp David Meeting, Israel-Hamas Disarmament Deal and More News ->New York Times | More info at BigEarthData.ai | #Israel-Hamas

Machine learning reveals biocontrol agents shaping disease outcome in natural Arabidopsis populations ->Nature | More info at BigEarthData.ai | #Disease #Health #MachineLearning

Machine learning reveals biocontrol agents shaping disease outcome in natural Arabidopsis populationsAlbugo infection reduces the diversity of microbial community in the phyllosphere of A. thaliana To investigate the diversity and compositional dynamics of the phyllosphere microbiome in relation to leaf infection by the obligate biotrophic pathogen Albugo (Oomycota phylum), we obtained the microbiome data from an A. thaliana collection, on which we have previously performed amplicon sequencing and described the microbiome9. Shoot samples (n = 351) were collected from six sites near Tübingen, Germany (48.52° N, 9.06° E, Fig. 1a), over six years (2014–2019). Microbiome data were obtained from epiphytic and endophytic leaf fractions using amplicon sequencing, and the host genotype was determined using whole genome sequencing (Fig. 1b)9. Here, we further analyzed endophytic microbiome due to their tight association with the host25. Since Albugo was the major pathogen in A. thaliana leaves at the time of sampling, samples were categorized as infected with observable symptoms or uninfected without observable symptoms based on the presence of characteristic white blisters on leaves (Supplementary Table 1). We first conducted diversity analysis to compare the leaf-associated microbial communities between infected and uninfected plants. Alpha diversity (within-sample diversity, measured by Shannon’s index) demonstrated that, on average, bacterial and nonfungal eukaryotic (NFEuk) communities in infected plants...www.nature.com