When you talk to someone, take the live foreigner over the bot. Recently I called FedEx customer support (on a Saturday) about a delivery I was tracking. The bot said there was no tracking #. I asked to speak to a live agent. After a 30 minute confab she said there were no live agents on weekends.
So, once I called my parish office to inquire about something or another, and the muzak while on hold sang
Wasted away again in Margaritaville.
Still laughing some thirty years later. 😀