This is so idiotic I've been thinking about it all evening. "What an MBA-brained thing to think and then say out loud", I thought. Turns out he does have an MBA, a completely unjustified salary and a cringey beard. Just end MBA programmes and fund the humanities instead if this is their output.
The Guardian‘Customers prefer AI chatbots to humans’ says British Gas boss as 1,300 call centre staff axed