When I took a few business classes in college, a common saying was that it takes 10 times more effort to get a new customer than to keep an old one. There's a timeline where this made companies focus on customer service and quality. Then there's this timeline that went all in on "loyalty programs"
CaptainKingsleyThe worst thing to happen to the consumer the past 20 years is the popularization of the ‘store membership’. I can’t walk into a single market anymore and just get a regular price like everyone else. No, I need to be a member to get your not inflated price. Fuck your memberships and your games.