As CEO for the Commission for Complaints for Telecom-television Services (CCTS), Josée Bidal Thibault has her hands full. With complaint volumes on the rise, Bidal Thibault spoke about working to help relieve “pain points” for consumers. www.thewirereport.ca/2026/07/31/q...
Q&A: CCTS head wants TV, wireless customers to feel less pain - The Wire ReportJosée Bidal Thibault leads Canada's independent agency tasked with mediating disputes between individual consumers and telecom companies — and she's got her hands full.www.thewirereport.ca